21c Consultancy (21c) - www.21cconsultancy.com
21c is a female owned and operated SME with an established track record in delivering successful European eGovernment projects. The team is Prince2 and Managing Successful Programmes (MSP) qualified, and has helped national and local public administrations across Europe develop and implement eGovernment policy for over a decade.
21c specialises in using state-of-the-art communications, research and project management techniques to help public sector actors take maximum advantage of ICT trends and developments. The company was formed by the senior management of Accenture eDemocracy Services –the world’s only Fortune 500 business unit devoted exclusively to eParticipation - and is led by Dr Julia Glidden, a published lecturer and speaker on social media and public service innovation.
At the 2008 launch of the Slovenian Presidency of the EU, Dr Glidden was amongst the first eGovernment experts to publicly drive home the urgent need for European public administrators to better understand and utilize web 2.0 tools and services. She has since worked with organisations ranging from the Local Government Information Unit in the UK through to the European Institute for Public Administration in Maastricht to lecture and train public administrators across Europe on the use of social media in service design and delivery.
Key Persons
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Managing Director |
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Julia Glidden | E-mail: julia(at)21cconsultancy(dot)com |
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Dr Glidden completed her D.Phil. (PhD) in International Relations at Oxford University, and has extensive experience in the design and delivery of global eParticipation initiatives. An internationally recognised expert in the field of citizen-centric eGovernment, Dr. Glidden has participated in a wide variety of global forums on the subject, and has authored numerous articles on enhancing citizen engagement in the democratic process. Recent publications include a co-edited journal on eParticipation for the Council of Europe and UK Government, a review of the evolution of the British Government’s eDemocracy policy, and a case study with Andrew Pinder, former UK e-Envoy, on the UK’s Knowledge Economy Strategy. Dr. Glidden has recently managed an award-winning proposal to transform a major region in the UK into an advanced IT zone for business and citizens, and has coordinated several eParticipation study tours to the UK for EU member states. Prior to launching 21c Communications, Julia served as Managing Director for Accenture eDemocracy Services where she oversaw major eParticipation projects for countries ranging from the United Kingdom to the Philippines. She is currently a strategic advisor for the International Centre of Excellence for Local e-Democracy. |
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Partner and Programme Manager |
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Susie Ruston | E-mail: susie(at)21cconsultancy(dot)com |
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Susie is a founding member of 21c Consultancy. Since graduating fromDurham University she has spent her career as a consultant, election expert and communication officer in the public and private sector for companies including election.com and Accenture. Susie has extensive experience developing and delivering international award winning citizen participation and electoral modernisation strategies. As a PRINCE2 and MSP qualified programme manager Susie’s recent assignments have included the management of a European eTen project on CRM, the development of a national toolkit for use by UK local Authorities to implement new e-democracy projects, the creation of best practice strategies for engaging with hard to reach citizens and the deployment of wireless technologies to reconnect citizens and politicians. She was also responsible for the development and management of the UK Governments first International eParticipation and Local Democracy Symposium held in Budapest Hungary and Baltimore, USA in 2006. As part of her remit Susie regularly attends and participates in relevant e-democracy and e-government conferences around the globe. |
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Project Coordinator |
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Benjamin Cave | E-mail: ben(at)21cconsultancy(dot)com |
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Ben is key project support officer, managing day-to-day work across a range of projects, with a technology, innovation and communications focus. Ben holds a B.A & M.A from the University of Nottingham in Philosophy, Theology and Literature with ongoing research interests in systems theory. Ben works across a range of tenders and study work, focusing on the technology and commercial aspects of innovative ICT solutions. Ben project manages the agINFRA project for 21c. Before joining 21c, Ben worked in political campaigns and theatre marketing. Ben’s recent publications include articles in the European Journal of ePractice and eChallenges. |
